Support
We read every message.
If you're experiencing a technical issue with your subscription, can't access a story, or have a billing question, let us know below. For general inquiries about JAMJAR Entertainment, you can also reach us directly at support@jamjar.red.
Common questions
I bought a Day Pass but can't access the story.
Day Pass access occurs within your browser and grants access to our proprietary reader. If you are unable to get around the paywall, or access the reader, try a hard refresh on your browser or removing site specific cookies. You can also head directly to the reader by navigating to halfhandhorror.com/new. If you still can't get in, submit a request below with the email you used at checkout, and a screenshot of your issue, and a representative from our support team will reach out to you. We are a small team and we appreciate your patience if it takes a few business days to process your request.
How do I cancel my Monthly Pass?
Click on the membership login on halfhandhorror.com located in the metabar with the date and issue number. You can cancel anytime — access continues through the end of your billing period.
I'm seeing the paywall even though I'm logged in.
Try clearing your browser cookies for halfhandhorror.com, then sign in again. If the problem persists, let us know your email and browser below.